FAQ | Ivinghoe Turf
Customer Support
  • 01296 661 939
  • 0800 043 5061

Frequently Asked Questions

  1. Is our turf suitable for dogs?
  2. Can my children play on my new lawn?
  3. What size is a roll of turf?
  4. When do I need to order turf by?
  5. When can I walk on my new turf?
  6. What time will my turf be delivered?
  7. Can you carry my turf round to my back garden?
  8. What happens to the pallets my turf comes on?
  9. Is our turf weed free?
  10. Do I need to put fertiliser on my new lawn?
  11. How long do I wait before mowing my new lawn?
  12. Can you lift the turf over a wall/fence?
  13. How much water should I apply to my new lawn?
  14. My new turf has shrunk / turned brown / lifted what should I do?
  15. Do I have to lay the turf straight away?
  16. If I over order will you come and pick up the left over turf?
  17. There are some stones in the soil of my turf, is this ok?
  18. How much does each turf weigh?
  19. Can I come and collect my order from you?
  20. Do I need to remove my old turf or can I lay directly on top?
  21. Do you supply stripy turf?
  22. Is our turf suitable for shaded areas?
  23. How soon should I lay my turf after delivery?
  24. Do I need to be in to take delivery of my turf or topsoil?
  25. Will you deliver turf onto my driveway?
  26. How do I pay, will you accept cash on delivery/collection?
  27. Why do you charge for delivery on both turf and topsoil?
  28. I have ordered fertiliser, but can’t see that it has been delivered?
  29. Toadstools are growing in my newly laid lawn. Is this harmful?
  30. I would like to collect turf; will somebody be able to load my car?
  31. Do you sell top dressing?
  32. Do you have a crane or hi-ab to lift products over my fence?
  33. What width are your delivery vehicles?
  34. Annual meadow grass (also commonly known by its Latin name of Poa annua)
  • 1. Is our turf suitable for dogs?

    Yes our turf is a hard wearing turf suitable for pets. You may experience yellow patches on the lawn if your pet uses it as a toilet; this is more common with female dogs.

  • 2. Can my children play on my new lawn?

    Your new lawn will need time to establish before you let your children play on it. To check; lift the corner of your turf and if it lifts you need to stay off the lawn. When you can’t lift the corner you can use your new lawn.

  • 3. What size is a roll of turf?

    Each roll covers 1 square meters (58.42cm x 171.45cm : 23” x 67.5” approx)

  • 4. When do I need to order turf by?

    PLEASE ORDER YOUR TURF AS SOON AS POSSIBLE, TO ENSURE WE HAVE THE LONGEST LEADTIME POSSIBLE TO ACHIEVE YOUR PREFERRED DELIVERY DATE.

  • 5. When can I walk on my new turf?

    Your new lawn will need time to establish before you walk on it. To check; lift the corner of your turf and if it lifts you need to stay off the lawn. When you can’t lift the corner you can use your new lawn.

  • 6. What time will my turf be delivered?

    We do not give timed delivery slots at the time of ordering. The delivery routes are planned late afternoon on the day prior to delivery. If you would like an indication of when your turf might arrive please call us after 16:00 on the day prior to delivery. No timings are guaranteed as we may at times be held up on route. The routes are planned in to most ecologically friendly way to reduce our carbon footprint. It is not on a first ordered first delivered basis.

  • 7. Can you carry my turf round to my back garden?

    Sorry, no. We provide kerbside delivery. However if you require your turf to be dropped in an area accessible by our delivery vehicle we will accommodate your request if possible. We will not accept liability to damage to any manhole covers whilst assisting with your delivery. Should you have a manhole cover please advise our delivery driver as they are not always visible.

  • 8. What happens to the pallets my turf comes on?

    If you have received a large number of pallets with your turf on we would be interested in collecting them.

  • 9. Is our turf weed free?

    The cultivated turf is a living product and cannot be guaranteed as weed-free.

  • 10. Do I need to put fertiliser on my new lawn?

    Your turf will benefit from an application of pre-turfing fertiliser to your prepared ground prior to the turf being laid. This will help to establish your new lawn and will feed the grass throughout the season.

  • 11. How long do I wait before mowing my new lawn?

    You need to ensure your new lawn has rooted before mowing. To test lift the corner of your turf and if it lifts it is not ready for mowing. When you can’t lift the corner you can mow your new lawn for the first time. The first time you mow your new lawn set you mower to its highest setting to avoid stressing the grass. Mow regularly, each time not removing any more than one third of the grass height.

    When the lawn is fully established the height of cut can be reduced gradually to between 15mm – 35mm. take care to avoid scalping.

  • 12. Can you lift the turf over a wall/fence?

    Sorry no. We unload using a mounted forklift. We do not have a hi-ab or crane to lift product over anything of height.

  • 13. How much water should I apply to my new lawn?

    Between March – October newly laid turf should be watered thoroughly within half an hour of installation. Water at least once a day until the roots have established. As a guide, at least 2 hours per day of constant watering is required across the complete lawn area. The hotter, drier and windier the weather, the more water will be needed. Try to avoid watering during the hottest time of the day. Water immediately at any sign of turf drying out (gaps, lifting, browning or curling).

  • 14. My new turf has shrunk / turned brown / lifted what should I do?

    Water immediately. This is a sign that you have not applied enough water on your new lawn.

    Try to avoid water during the hottest times of the day.

  • 15. Do I have to lay the turf straight away?

    Lay your turf as soon as possible, as this is a perishable item, ideally within 24 hours of delivery in the cooler months and during the hot summer period, lay as soon as possible and ideally no later than 12 hours. After this time your turf may start to change colour, but should recover once it has been laid and had a chance to recover.

    If you are not laying your turf immediately split the delivered turf in to layers to reduce the heat within the stack and store in the shade. Do not cover and do not water while the turf is rolled.

  • 16. If I over order will you come and pick up the left over turf?

    Sorry no. We are unable to collect any turf that has been over ordered.

  • 17. There are some stones in the soil of my turf, is this ok?

    Our soil is stony in some areas and while we do extensively stonebury prior to sowing the grass seed some stones pass through. The stones will not affect the grass or the finished look of your lawn. Our turf is grown in Ivinghoe.

  • 18. How much does each turf weigh?

    Depending on how wet the turf is each roll will approximately weigh between 18 – 20kg.

  • 19. Can I come and collect my order from you?

    Yes, everyone is welcome to collect turf from us. However, we do not offer a loading service for smaller quantities of turf or turf being collect by car. Please be aware that each turf can weigh 20kg. It can be a messy job and is in a farm environment so please be prepared. You may like to bring something to line your car.

  • 20. Do I need to remove my old turf or can I lay directly on top?

    It is best practice to remove the old turf, however many people have successfully laid new turf on top of the old. It may be worth treating the old lawn area for weeds as they could grow through the new turf.

  • 21. Do you supply stripy turf?

    The striped effect is achieved in the way you lay the turf.

  • 22. Is our turf suitable for shaded areas?

    Our turf is not grown specifically for shaded areas, however it is a strong hard wearing all round turf.

  • 23. How soon should I lay my turf after delivery?

    Lay your turf as soon as possible, as this is a perishable item, ideally within 24 hours of delivery in the cooler months and during warmer weather lay as soon as possible and ideally no later than 8 hours. After this time your turf may start to change colour, but should recover once it has been laid and had a chance to recover.

    If you are not laying your turf immediately split the delivered turf in to layers to reduce the heat within the stack and store in the shade. Do not cover and do not water while the turf is rolled.

  • 24. Do I need to be in to take delivery of my turf or topsoil?

    We offer kerbside delivery, however if you have a drive way or an area which we can leave your delivery you do not need to be in to take delivery. When placing your order please write any helpful notes in Delivery Instruction, including details of any man holes that may be on your drive.

  • 25. Will you deliver turf onto my driveway?

    We offer kerbside delivery, however if you require your turf to be dropped in an area accessible by our delivery vehicle we will accommodate your request if possible. We will not accept liability to damage to any manhole covers whilst assisting with your delivery. Should you have a manhole cover please advise our delivery driver as they are not always visible.

  • 26. How do I pay, will you accept cash on delivery/collection?

    Payment is due at the time of ordering. We do not cut the turf until payment has been made. We accept payment by bank transfer or credit/debit card. If you would like to pay cash for your turf you will need to call into our office to order. We do not accept cash on delivery.

  • 27. Why do you charge for delivery on both turf and topsoil?

    We charge delivery for each pallet space on the delivery vehicle. We try to price as fairly as possible and in order to do so we charge delivery for each product ordered.

  • 28. I have ordered fertiliser, but can’t see that it has been delivered?

    Please check under the top couple of layers of turf. Our delivery drivers hide the fertiliser under the turf to prevent it going missing.

  • 29. Toadstools are growing in my newly laid lawn. Is this harmful?

    It is not unusual for toadstools to grow in new turf. The process of cutting, transporting, laying and watering turf can provide an ideal environment for fungi to grow. The toadstools/mushrooms are not harmful to your turf, but there is no treatment to get rid of them. When mowing collect the clippings until they have stopped growing. In time they will disappear. Do not eat the toadstools/mushrooms.

  • 30. I would like to collect turf; will somebody be able to load my car?

    Everyone is welcome to collect turf from us. However, we do not offer a loading service for smaller quantities of turf or turf being collected by car. Please be aware that each turf can weigh 20kg. It can be a messy job and is in a farm environment so please be prepared. You may like to bring something to line your car.

  • 31. Do you sell top dressing?

    Sorry, we do not sell top dressing.

  • 32. Do you have a crane or hi-ab to lift products over my fence?

    Sorry no. We unload using a mounted forklift. We do not have a hi-ab or crane to lift product over anything of height.

  • 33. What width are your delivery vehicles?

    Our delivery vehicles and fork lifts are 2.5 meters wide. If you want the delivery left anywhere that is not kerbside our driver will need to assess and make a decision when the delivery is made. You will be asked to sign a disclaimer if our vehicle enters your property.

  • 34. Annual meadow grass (also commonly known by its Latin name of Poa annua)

    Unfortunately we can offer no guarantee that turf we supply will be free from Pao Annua. The chemicals that turf producers previously used to kill Poa Annua were banned by the EU some years ago and there is no successful replacement on the commercial market.

    Occurence

    Annual meadow grass is one of the most widespread grasses in the world. It is found from Tierra del Fuego to the Arctic Circle and from sea level to the tops of mountains. It will grow in the cracks between paving stones and in roof gutters and is the dominant grass in most UK golf greens.

    Most established lawns contain some annual meadow grass, but it usually well blends in well with the other grasses. It is a common weed of arable land and thus is often found in cultivated turf. Although it is called annual meadow grass, some forms of it are short-lived perennials and will therefore persist from year to year.

    Annual meadow grass has no perennial underground stems or roots so if the shoots are completely removed it cannot re-grow from under the ground.

    Quality Control

    Turfgrowers around the world do their best to control annual meadow grass in their production fields, and TGA members take quality control very seriously. It is very difficult to selectively kill one grass species growing in a mixture with other types of grass. Until quite recently, it was possible for turfgrowers to use chemical control to eliminate annual meadow grass from turf. Unfortunately, however, the main herbicide that was used to do this is no longer available and cultural methods (less reliable) have to be used.

    Before lifting the turf the grower will assess the amount of annual meadow grass present. If it is deemed to be within acceptable limits the turf will be passed as fit for sale. Since the withdrawal of effective herbicides, the amount of annual meadow grass deemed acceptable in turf has increased.

    How to minimise it in a lawn

    Annual meadow grass in a lawn can be made less noticeable by good management. It often has a pale green colour and applying a fertiliser will help improve its colour so that it blends in with the rest of the lawn.

    Because this grass spreads by seed, it is best to remove grass clippings when mowing. Brushing the turf to raise the seedheads before mowing will help to remove them. It should not be necessary to use a powered scarifier on a recently laid lawn but hand raking and brushing can help.

    Complaints about excessive annual meadow grass are sometimes received from customers after the turf has been laid. This is often due to the turf being allowed to become too tall before the first mowing, allowing the stems of the annual meadow grass to splay out.

    Mowing of the new lawn should commence as soon as the turf is well anchored to the soil underneath. Lift a corner of a roll to see how well it has rooted and then begin mowing - aiming to get the mowing height of the turf back to what it was when it was delivered as soon as possible after laying. The turf should not be allowed to get very long and, ideally, it should have no more than about a third of its length removed at each mowing.

    Infrequent mowing can also have the effect of making the isolated annual meadow grass plants in a new lawn appear more widespread than they actually are, because the individual stems of the grass are able to radiate out sideways from their base.

    To remove clumps of annual meadow grass in a relatively small area it is possible to weed it out by hand by cutting through the base of the plant just below the surface of the soil using a sharp knife. Any bare ground revealed should then be lightly scratched and a good quality seed mix to match the turf should be sown to repair the patch.

    Alternatively, carefully treat each annual meadow grass plant in the lawn using Roundup Gel (from a garden centre), following which it will gradually turn yellow and die. Bear in mind that this is a total weedkiller so will kill every plant it touches so do it carefully.

About our Turf

Ivinghoe Turf have been cultivating, harvesting and delivering high quality rolls of turf for over 35 years. Our turf is perfect for decorative and practical gardens of all kinds and is utilised by gardeners, housebuilders and landscapers to create the perfect lawn.

We offer high quality lawn turf perfect for laying beautiful garden lawns. We can now supply a variety of outsourced turf products. With over 35 years experience of growing and selling garden turf we've learnt a lot: from selecting the best quality grass seed to carefully cultivating healthy, attractive turf.

Using our website you can get a quote for any square meter area that needs turfing, and then order directly online or give us a call to place an order.

We deliver garden turf all over Hertfordshire, Bedfordshire, Buckinghamshire, Berkshire, Oxfordshire and Northamptonshire using our own fleet of delivery vehicles. Next day delivery is available Monday to Friday (excluding Bank Holidays.)